Account Episodes
The Management or Escalation of Conflict

Table of Contents

Acknowledgements
Part I. The Task:
1. Demands for accountability
2. The structure of account episodes
3. Functions of account episodes
4. Basic questions and some specifications
5. Fundamental obstacle, multiple approximations
Part II. Theoretical Guidance:
1. Basic control-theoretical assumptions
2. A network of escalation
3. Supplementary speculations
Part III. Study Designs and Procedures:
1. Common design features
2. Vignettes of failure events
3. Reproach phase studies
4. Account phase studies
5. Evaluation phase studies
6. Studies on the meaning of responsibility
Part IV. Category Systems and Codings:
1. Reasons, problems and strategies of category constructions
2. A taxonomy for reactions of actors during account phases
3. A taxonomy for reactions of opponents during phases of reproach and evaluation
Part V. Reproach Phase Results:
1. Effects of severity of failure of reproach
2. Effects of gender on severity of reproach
3. The meaning of responsibility for men and women - and excursus
4. Control needs and severity of reproach
Part VI. Account Phase Results:
1. Effects of reproach on defensiveness of accounts
2. Effects of gender on defensiveness of accounts
3. Sense of control, self-esteem and defensiveness of accounts
4. Severity of failure and defensiveness of accounts
Part VII. Evaluation Phase Results:
1. Defensiveness of accounts and negativity of evaluation
2. Effects of gender on negativity of evaluation
2. Effects of gender on negativity and evaluation
3. Sense of control, self-esteem and negativity of evaluation
4. Severity of reproach and negativity of evaluation
Part VIII. Inferences:
1. Synopsis
2. Transphase perspectives
3. Tasks for the future
Appendices
notes
References
Name index
Subject index.