Cambridge

Delivery, cancellation returns and refunds

We want you to enjoy shopping on Cambridge.org with complete confidence. Read on for details about delivery, cancelling your order, returns and refunds.

Topics

Delivery →

Cancelling your order →

Returns →

Refunds →

Delivery

Delivery times and costs vary depending on the products you are ordering and the location of the delivery address. You will be advised of estimated delivery times and the exact delivery cost during the checkout before you are asked to pay for your purchase.

Cancelling your order

It's OK to change your mind. You can cancel your order for any reason within 14 days and receive a full refund.

To cancel your order, simply contact customer services by phone, calling +44 (0)1223 326050 or email [email protected]. Please provide your name, home address, order reference number and, where available, your phone number and email address. Please refer to our terms and conditions for full details.

Returns

If for any reason you are unhappy with your purchase, you can return it to us within 30 days of purchase for a full refund. Returned items must be accompanied by proof of purchase (online receipt or invoice) and in good condition.

To return items, contact customer services by phone, calling +44 (0)1223 326050 or email [email protected]. Please provide your name, home address, order reference number and, where available, your phone number and email address.

Post the items you wish to return to:

Customer Services (web returns)
Cambridge University Press, c/o DHL
2 Spire Road
Rushden
Northamptonshire
NN10 0FN
 

This does not affect your statutory rights. Please refer to our Terms and conditions for more information.

Refunds

We will refund you the price you paid for the products including delivery costs, via the same method used for payment. Refunds will be paid as soon as possible. If your products have already been dispatched, you will receive your refund within 14 days from the date we receive the returned product. Under some circumstances, you may not receive a full refund, please refer to our Terms and conditions for full details.